Customer Care Support

Milan, Italy Full-time

Would you like to play with us?

To support our mobile games during winter months, we are looking for Customer Care Support.

You’ll work on our product team as the contact point for users’ requests.

Here is the role’s tutorial:

  • Using our internal chat, assist and support users’ requests providing technical support
  • Be the first contact point between external users and product team (designers and developers)
  • Collect users feedback to understand how to improve our customer relationship management
  • Analyze rating competitor games to improve our social presence on IOS&Android store

Power-ups to have more fun:

  • Smart Working policy.
  • A young, dynamic and friendly work environment in which you will have the opportunity to grow personally and professionally, thanks to our amazing team.
  • Amazing HQ office in the center of Milan (M2 – Stazione Garibaldi).
  • Monthly Product/Design/Marketing/Tech panels to be aligned with all departments’ results.
  • Amazing workstation with the latest MacBook Pro and a Display Screen (Whatever makes you work better is welcome!)
  • A topnotch contract proposal.
  • Ticket restaurant when working from the office.
  • Free Water & Coffe; once a month pizza lunch all together.
  • Flexible work hours.
  • Internal Team Building events.
  • Relax Area with Sofà, Fooseball Table, and Board Games.

Ti interessa? Sai cosa fare